Middle East

Britain launches aviation charter to deal with airport turmoil

The British government launched the “Air Passenger Charter” on Sunday to help passengers know their rights in the event of problems at the airport after this year’s widespread turmoil.

As the industry struggles to keep up with the post-pandemic demand surge for COVID-19, long queues and cancellations due to staff shortages sometimes cause confusion, and airlines are shortening their schedules.

The new charter helps passengers know what to do in the face of cancellations, delays, or lost baggage, and provides guidance on how to complain if they feel they have been mistreated.

“Passengers deserve reliable service, are properly compensated if things don’t go according to plan, and the chaotic scenes seen at the airport are unacceptable,” said Transport Minister Grant Shaps.

“The new Charter helps give British passengers peace of mind as they enjoy new freedom to travel for vacation, business, or to visit their loved ones.”

Last month, the government announced a 22-point support plan to avoid further confusion, including instructing airlines to carry out “realistic” summer schedules and promising to speed up security checks. did. These are currently being processed in “record times”.

As a sign of the problem, London’s Heathrow Airport this week called on airlines to stop selling tickets for summer departures, limiting the number of passengers flying from the UK’s busiest hub to 100,000 a day.



http://www.gulf-times.com/story/721145/UK-launches-aviation-charter-to-address-airport-di Britain launches aviation charter to deal with airport turmoil

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