Middle East

Make everyone can use technology

The UAE is a world leader in several areas. The government’s willingness to confront social problems with clear decisiveness has led to a society that is the envy and benchmark set by local peers. For example, a series of federal laws and resolutions lays the foundation for what is repeatedly called an “inclusive society” and prohibits discriminatory behavior regarding the care and employment of strong-willed people. In this example, the UAE is responding to global issues with compassion and vision. About 1 billion people (1 in 7) worldwide live with some form of disability and are more likely than others to experience “adverse socioeconomic outcomes”, according to the World Bank.Arab The Emirates is focused on ensuring its citizens and residents do not experience such consequences.

The importance of “accessibility for everyone” is fully established in the physical world. When you visit most buildings in the United Arab Emirates, there are slopes that can be used by people in wheelchairs and people who are difficult to climb the stairs. Pandemic has a lot of reasons that people who provide digital experiences increase the number of digital experiences as the degree of dependence on technology increases with pandemic, and as the dependence on technology increases. I am starting to understand.

Economic discussion
Countries such as the United Arab Emirates are formally formulated this moral into a framework of regulations, and most of them include digital accessibility based on the W3C Web Content Accessibility Guidelines (WCAG). However, compliance with these principles is widely recognized not only as a moral or regulated duty, but also as a competitive advantage. The fact that many developers exceed WCAG. Indicates that the accessibility model is regarded as a natural expansion of usability. True usability includes everyone -not at present the WCAG guarantee. Developers do this because they know that the happiness and productivity of users and employees have always been so. Reach to more people and get more market share. Therefore, even if excellent ethics and healthy governance cannot provide accessibility, the economy will do so.

This issue is very important, and digital companies have launched their own digital accessibility programs. These initiatives are working on how to use the accessibility principles used in the design of physical environments such as slopes in digital areas. Many wonderful technologies are used, but solutions may be partial or do not cooperate well with each other. It may look perfect for those who do not use them at all, but it can cause frustration for those who use it. You need to transplant the real world design principles, such as scissors with two -handed hand, to apply to websites, shopping carts, productive software, social media, and entertainment.

The rule of thumb for any sustainable design is to prioritize core functionality that serves everyone’s needs and oppose incremental improvement. Accessibility features as add-ons can be helpful in the short term, but lead to a complex learning curve over time, not to mention related maintenance issues for development teams. meets the conditions of Supports braille keypads, screen readers, eye-tracking technology, speech-to-text, and sign language. This enables an inclusive workplace without discrimination regarding work location or disability.

second nature
The World Bank clearly used the term ‘socioeconomic’ to describe the daily barriers that decisive people face. People with disabilities often have to devise their own means of overcoming obstacles when society as a whole is inadequate. With a history of problem-solving, feedback from these users is invaluable to designers of digital experiences and workflows. The single best way to get this feedback is to put people with disabilities in the design, development, and QA teams that build accessible experiences, the customer success team that tracks public perception of the app, and the marketing team that builds the narrative. That is. Around the product.

Accessibility should be integrated into all induction training, including design, development, and program management, carefully tailored to the new employee’s role. Accessibility must be a given if we are to build the kind of society envisioned by the leaders of the United Arab Emirates government. Once we reach the maturity stage of our accessibility journey, we incorporate concepts into every step of the software development lifecycle, continuously monitoring what works and what doesn’t. Learn to place the best talent in positions where their insights are most useful. We document our innovations and mistakes, train our teams, and train again until everyone lives and breathes accessibility.

We must find our way to a fairer and more inclusive workforce. We must imagine a way to think about the world to navigate the world, and to fill the gap between 1 billion people who suffer from disability and those who are not. Determined people have long managed to overcome these gaps on their own. Let’s show the same determination that all of us who build the digital world will realize a “comprehensive society” in the words of the UAE government.

Mark Ackerman is Vice President of Middle East and Africa at ServiceNow.

read: GB Talks: A Conversation with Cathy Mauzaize, VP and General Manager of EMEA South at ServiceNow

https://gulfbusiness.com/digital-accessibility-making-sure-technology-works-for-everyone/ Make everyone can use technology

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