London — Millions of iPhone users could be eligible for payment after a legal claim has begun accusing Apple of secretly slowing the performance of older phones.
Justin Gutmann claims that while the company misunderstood users about the upgrade that it said would improve performance, it actually slowed down the phone.
He is seeking damages of around £ 768 million from up to 25 million UK iPhone users.
Apple states that it “never” intentionally shortens the life of a product.
The allegation, filed with the Competitive Appeal Tribunal, alleges that Apple slowed down the performance of older iPhones in a process called “throttle” to avoid expensive recalls and repairs.
This is related to the introduction of a power management tool released in a software update to iPhone users in January 2017 to address performance issues and prevent older devices from shutting down unexpectedly.
Consumer champion Gutmann said information about the tool wasn’t included in the software update download instructions at the time, and the company couldn’t make it clear that it would slow down the device.
He hides the fact that Apple introduced this tool and the iPhone battery may have had a hard time running the latest iOS software, recalling the product or providing a replacement battery. Instead, it claims to have prompted users to download software updates instead.
Gutman said: “Apple confuses people by hiding software update tools and slowing down devices by up to 58%, instead of customers doing good and legitimate things and offering free replacement, repair services, or compensation. Did.”
The models subject to the claim are iPhone 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, and iPhone X models.
This is an opt-out claim and means that the customer does not have to actively participate in the proceedings to seek damages.
In a statement, Apple said:
“Our goal is always to create a product that our customers love, and making the iPhone last as long as possible is an important part of it.”
The claim by Gutmann will be filed two years after a similar proceeding was settled in the United States.
In 2020, Apple agreed to pay $ 113 million to resolve allegations of slowing down older iPhones.
Thirty-three states in the United States claimed that Apple did this to drive users to buy new devices.
Millions of people were affected when the iPhone 6 and 7 and SE models slowed down in 2016 with a scandal called Battery Gate.
At the time, Apple declined to comment, but previously stated that the phone slowed down to maintain its aging battery life.
Claire Holubowskyj, an analyst at research firm Enders Analysis, said these problems could continue to occur given the technical limitations of aging batteries.
“New device technologies improve dramatically, not as a stable crawl, and cause problems when releasing software updates. Software updates are often on devices with significantly different capabilities. It has to work, “says Holubowskyj.
“Apple generates 84% of its revenue from selling new devices and is reluctant to refrain from updating to ensure that older models continue to function smoothly.”
“This challenge will recur until device and software updates last longer and resolve issues that exceed the capacity of aging batteries,” she added. — BBC
https://saudigazette.com.sa/article/621885/BUSINESS/Apple-battery-row-Millions-of-iPhone-users-could-get-payouts-in-legal-action?ref=rss&format=simple&link=link Millions of iPhone users could be paid in proceedings