Contact Us
Real Money Casino exists to help US players find licensed online casinos that pay out quickly and treat customers fairly. If you've spotted something out of date on the site, disagree with a rating, or just want clarification before you deposit anywhere, this is the page for that.
What we can help with
We're an independent research and review team, not a casino, so we can't process deposits, withdrawals, account verification or bonus claims on behalf of any operator listed on this site. What we can do is point you in the right direction and, where relevant, correct or update our own content. Common reasons readers get in touch include:
- Reporting outdated bonus terms, wagering requirements or payout figures on a review
- Flagging a licensing or regulatory detail that needs a second look
- Asking how our editorial ratings for sites like Raging Bull, Uptown Aces or Ignition are put together
- Suggesting a correction to payment method or withdrawal time information
- General feedback on how we cover fastest-payout casinos and what else you'd like to see compared
What we can't help with
Because we don't operate any casino, we're not able to assist with account logins, deposit or withdrawal issues, bonus disputes, identity verification (KYC) delays, or closing an account you hold with a specific operator. Those requests need to go directly to the casino's own customer support team, usually reachable through live chat or a help centre inside your player account. If a payout is delayed or a bonus term feels unclear, the operator's support desk and their published terms and conditions are the first stop — not this site.
If your concern is about your own gambling habits rather than a specific site issue, our Responsible Gambling page lists tools and support services worth reading before you contact anyone else.
Before you reach out about a bonus or payout
A lot of the questions we receive can be answered by checking a few things first, so it's worth ruling these out before writing in:
- Re-read the specific bonus terms on the casino's own site — wagering requirements, game restrictions and expiry dates vary by offer and change over time
- Confirm your account has completed any identity verification (KYC) the casino requires, since this is the most common reason withdrawals stall
- Check that the payment method used for deposit matches what's accepted for withdrawal, as some methods only work one way
- Look at the casino's stated processing times for your specific payout method, since these differ between bank transfer, e-wallet and crypto withdrawals
If, after that, you believe something we've published is inaccurate, we do want to know. Our reviews and comparisons — including how offers like Ignition's welcome bonus or Ducky Luck's match percentage are described — should reflect current terms, and we correct genuine errors when they're brought to our attention.
How our editorial process works
Ratings on this site are based on research into licensing status, published payout timeframes, banking method availability, bonus terms and customer support channels. Commission arrangements with any operator, where they exist, never buy a higher position or a better score — a site's ranking reflects what our research finds, not what it pays. If you think that principle has been compromised somewhere on the site, tell us specifically what you found; vague claims are hard to act on, but a link to a specific page and term is easy to check.
A note on what this site is and isn't
Real Money Casino publishes independent research and comparisons of online casinos available to US residents, including our non-Gamstop and rated-site coverage for readers researching options beyond the mainstream US market. We do not accept wagers, hold player funds, or act as an agent for any listed casino. Full detail on how the site operates, including our affiliate relationships, is set out in our Terms and Conditions, and background on the team behind the research sits on our About Us page.
Getting a useful response
When you contact us, a specific reference helps far more than a general complaint. Naming the casino, the page you were reading, and the exact figure or term you think is wrong lets us check it against current published information quickly. General questions about how bonuses, RTP or licensing work are equally welcome — not every message needs to be a correction.