The denied boarding compensation is reserved for air passengers who have been denied boarding by the airline despite the flight taking place. However, there are several reasons why you could be denied boarding, and here are some of them.
An overbooked flight is one of the most common reasons why an airline would deny you boarding. In this case, the airline would usually have no choice but to cut down on passengers. Sometimes, the airline would request for anyone willing to give up their seats and join another flight. If no one willingly does, they would have to prevent some passengers from boarding. If you check in late, you will most likely be told that you missed the flight because you were late, but that might not be the case.
Having incomplete travel documents can prevent you from boarding a flight. It’s always best to check your documents before leaving for the airport to be sure you’re not lacking in any. This is beyond your passport and booking confirmation. Sometimes, you might need to show proof of getting vaccinated, depending on where you’re travelling to. So, do your research and find out what documents you might need, or forms you may have to fill out to ensure nothing stops you from boarding your flight.
It’s no news that some air passengers try to argue with the flight crew on certain matters. If you’re refusing to abide by simple rules that the airline has put in place, you could be denied boarding. This is especially important if you would be putting your life or that of others at risk by simply not abiding by these rules.
Denied boarding can either be voluntary or involuntary. Voluntary in the sense that you willingly gave up your seat and decided to opt out of the flight, probably because the flight attendants asked nicely. In this case, you are not entitled to any compensation under European law. However, the airline could provide you with free meals and drinks while you wait to get a seat on another flight.
On the other hand, involuntary denied boarding means the airline just didn’t allow you to take the flight and in this case, you may be entitled to compensation. You will only be compensated if the airline is fully responsible for your flight disruption; for example, an overbooked flight.
Following the EU 261/2004 regulation, you may be entitled to compensation between €250 and €600, which is calculated based on the flight distance. You are also entitled to the right to care, such as access to free internet, complimentary food and drinks, and a hotel booking if you have to spend the night at the airport. This law applies to those travelling from an EU airport or arriving at one, with a European airline.
Once you have confirmed the reason for being denied boarding, you can gather your documents and take action. Preferably, hire an attorney or get a company like Flightright to do the work for you.